CUSTOMER APPRAISAL FORM

This appraisal form is part of Platinum Street Lighting’s quality management system.

At Platinum Street Lighting Solutions we strive to achieve a “Platinum Service”.

To ensure we achieve this; we would be grateful if you could complete this form for us and evaluate our performance on the recently completed scheme.

Thank you in advance.

SCORES RESULTS:

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Excellent - Staff will be informed and given praise

Good - No Action, this is what we expect!

Average – Please give a brief description in the comments box, so we can see the areas where we need to improve.

Poor -Please give a brief description in the comments box. Action will be taken to ensure improvements are made. Client will be Informed of actions taken

Unsatisfactory – Please give a brief description in the comments box. Action will be taken to ensure improvements are made. Client will be Informed of actions taken.

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Platinum Street Lighting Solutions would like to advise our Clients that complaints should in the first instance be directed towards the Managing Director and details should be written in the comments box. Any scores “Poor and unsatisfactory” will be dealt with as complaint. If you wish to be informed of the outcome of any action taken please make a note in the comments box. We seek to resolve any complaint within 20 working days of receipt. If we are unable to resolve the complaint you may contact the HEA office, who will then investigate the complaint further.

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OFFICE USE ONLY

If any score is below average, please record as a customer complaint and follow the complaints procedure